Privacy Policy

1. Information We Collect

When you register on Arogya Kavach, we collect personal information including your full name, email address, phone number, blood group, address, and any information you voluntarily provide such as family member details. When you make a payment, our payment processor Razorpay handles your financial information - we do not store credit card numbers, bank account details, or UPI IDs on our servers. We also collect usage data including pages visited, features used, device information, browser type, IP address, and geographic location to improve our services and provide location-based partner recommendations. If you use our push notification service, we store your device token to deliver notifications relevant to your account activity.

2. How We Use Your Information

Your information is used to provide and improve our services including processing your membership, connecting you with healthcare partners, managing referral rewards, facilitating crowdfunding campaigns, sending transactional notifications about your account activity such as subscription confirmations, referral bonuses, and withdrawal updates, and providing customer support. We may send promotional communications about new features, partners, or offers - you can opt out of these at any time. We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information with our healthcare partners solely for the purpose of verifying your membership and processing your discounts.

3. Data Security

We implement industry-standard security measures to protect your personal information including SSL/TLS encryption for all data transmission, secure password hashing using bcrypt, CSRF protection on all forms, rate limiting on authentication endpoints, and regular security audits. Access to personal data is restricted to authorised personnel only and is governed by our internal access control policies. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

4. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse Platform usage patterns. Essential cookies are required for the Platform to function properly and cannot be disabled. Analytics cookies help us understand how members use our Platform so we can improve the experience. You can control cookie settings through your browser preferences, though disabling essential cookies may affect Platform functionality.

5. Your Rights

You have the right to access, correct, or update your personal information through your account dashboard at any time. You can download a copy of your data by contacting our support team. If you wish to delete your account and associated data, please contact us at info@arogyakavach.com. Account deletion is permanent and cannot be reversed. Any remaining wallet balance or pending referral rewards will be forfeited upon account deletion.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection team at info@healthxplus.com or call +91 70 69 45 40 40.